Serving Older Adults of Southeast Wisconsin (SOA) recognizes the concerns expressed in recent media reporting regarding the discontinuation of our former Tech Connect program and the transition to our new Digital Connections initiative.

We understand that Tech Connect was a valued resource for many older adults, and we appreciate the contributions of the employees who supported the program over the years. We also recognize that organizational transitions can create uncertainty and disruption, particularly for individuals who have come to rely on established services and relationships.

The decision to restructure Tech Connect followed a comprehensive review of the program’s financial performance, operational sustainability, and long-term service-delivery model. As a nonprofit organization, SOA has a responsibility to ensure that our programs remain sustainable, responsive, and aligned with the evolving needs of the communities we serve.

Digital Connections represents the next phase of that commitment. Through a model supported by trained Digital Navigators, Tech Coaches, volunteers, and community partnerships, SOA will continue providing older adults with opportunities to develop technology skills, access digital resources, and build confidence navigating an increasingly connected world.

We acknowledge that certain classes and services have been temporarily postponed or adjusted during this transition. Our team continues working toward implementation of the new model while addressing outstanding participant needs and maintaining our commitments to community and funding partners.

We remain grateful to the individuals who have participated in Tech Connect, our dedicated community partners, and the organizations whose investments have supported digital inclusion throughout Milwaukee County.

Technology is more than learning how to operate a device. It is a gateway to healthcare, financial independence, employment opportunities, family connections, and meaningful community engagement.

That understanding remains central to our mission and the future of Digital Connections.

Michael Vanblaricum, MBA
President & Chief Executive Officer
Serving Older Adults of Southeast Wisconsin, Inc.